Why The World’s Leading Retail Companies Choose Evolve IP
Retail leaders choose Evolve IP for its unrivalled ability to streamline operations across national and international markets. Evolve IP’s API deployment enables seamless rollouts on a global scale, centralising key functions such as administration, finance, and customer service teams, while supporting call centres at headquarters to efficiently manage customer support. Retailers also benefit from white-label and branding options for hardware devices, allowing them to deliver a fully customised, brand-consistent experience.
With flexible billing in multiple currencies (£/$/€) for different cost centres, Evolve IP simplifies managing expenses across regions. Their domestic and international hardware fulfilment services, coupled with a range of handset-only licences, provide the flexibility to scale as needed. Evolve IP’s solutions also support integration with legacy systems, multi-site routing, and global coverage, ensuring retailers can unify communication across all locations. Integration with headsets and push-to-talk (PTT) devices further enhances efficiency in-store and in warehouses, making Evolve IP the trusted choice for global retail leaders.
Business Insights Advantages & Benefits
Anywhere Product Suite
Evolve IP's technology offers significant advantages for the retail industry by empowering teams and enhancing customer experiences.
Business Insights provides customisable tiles, these are creative ways to motivate your staff, while supervisory boards provide effective oversight.
Agents have the flexibility to create their own dashboards, improving their efficiency and management of tasks.
Our technology helps identify missed sales enquiries, reducing financial loss through a better understanding of customer behaviour. It also ensures optimal phone coverage by identifying peaks and troughs, enhancing customer satisfaction.
Additionally, automated, customisable reports and revenue insights from inbound and outbound calls help you stay on top of business performance.
Ross Clinch
Enterprise Partner Manager at Evolve IP
Entering the Telecoms Industry in mid-2012, Ross spent 10 years in a Direct-sales capacity before moving into a Channel-role with Evolve IP. As a staunch advocate for Customer-Centric Solution Selling, ‘Cloud migration’ and ‘Digital Transformation’ have been key themes to Ross’ career so far. Ross holds a firm belief that technology delivered though a channel must be easily consumed, profitable for the Reseller, but ultimately designed to improve the life of the end-user.
Craig Newell
Solutions Consultant at Evolve IP
Craig Newell has worked in Telecoms for nearly 20 years. He began as an apprentice for BT fixing phone lines, move on to a small reseller looking after and installing PBX systems and data networks. Over the years, he has worked as a deployment and helpdesk engineer, covering all things telephony and connectivity, progressing on to managing the telecoms team in his last role before joining Evolve IP 2 years ago. At Evolve IP Craig is one of our Solution Consultant.
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